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EMC VNX – Soft Media Error

Lately I have seen a rash of error messages from my VNX systems reporting warning level messages on drives with the description “Soft Media Error”. After searching EMC Support site, I could not find a good link with my error. I searched the Community site and still could not turn up an entry with a solution.
I would like to say that the best solution in any case in which you cannot find a solution is to open a service request. The support technicians will get to the bottom of the issue quickly but may not always offer a lot of information for future occurrences.
In my case, these were predictive failure warnings. This could be seen by analyzing the collects from the system.

After opening a service request and receiving the replacement disk, I could not find a lot of information with how to replace a disk that had not actually failed. I present what I was able to pull together on proactive disk replacement.

In order to perform any maintenance on a VNX, you will need to have access to Unisphere Service Manager which is available to download from the EMC Support site downloads.

  1. Log on to EMC Unisphere for your system and navigate to System > Hardware > Disks.
  2. Select the faulting disk.
  3. Right-click and select Copy to Hot Spare.  (This is referred to as Hot Sparing)
  4. When copy has completed, the disk will show a state of removed.  At this point you can proceed to Unisphere Service Manager.
  5. After selecting your VNX system and signing in, select Hardware > Hardware Replacement > Replace Faulted Disk.
  6. Follow instructions on the wizard to replace the disk.Check disk state in Unisphere.  After rebuild from Hot Spare, disk state will change from Removed to Equalizing, and finally to Enabled.

NOTE: USM will provide options to use LEDs to identify the array and disk with the error.


Proactive Disk Replacement, USM

EMC Unisphere Service Manager
Drive Replacement



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